Billing Terms and Conditions

Zizella Payment Policy

Last updated: November 30, 2025

1. Accepted Payment Methods

At Zizella, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

All payments are processed in British Pound Sterling (GBP).

2. Payment Processing

• Payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received.
• If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

• All prices listed on Zizella are in British Pound Sterling (GBP).
• Prices are subject to change without notice.
• Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

• Zizella uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
• We do not store your credit card or payment details.

5. Refunds & Chargebacks

• Refunds are processed according to our Refund & Return Policy.
• Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@zizella.com.

6. Fraud Prevention

• Zizella reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
• Additional identity verification may be requested for high-value transactions.

7. Contact Us

Store Name: Zizella
Email: support@zizella.com
Telephone: +44 20 4577 1038
Customer Service Hours: Monday to Friday: 09:00 AM – 05:00 PM (GMT)
Customer service will respond within 24 hours on business days.

Business Information
Zizella is operated by ELOREA LTD
Company registration number: 16346631
D-U-N-S Number: 233656924
Registered Office (Administrative Only): 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Warehouse: No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China