We ship directly from our international logistics center to offer you the best value. Estimated delivery times:

• Handling time: 1–3 business days
• Transit time: 4–9 business days
• Total estimated delivery: 5–12 business days (Delivery times may vary slightly depending on customs processing.)

For details, please refer to our Shipping Policy.

Yes. We offer free shipping on all orders within the United Kingdom. There are no hidden fees at checkout.

Currently, we ship exclusively within the United Kingdom.

You can track your order via our Track Your Order page using the tracking number sent to your email.

If you receive a defective item, we’ll replace it at no cost. Please contact us and start a return within 30 days.

For more information, see our Return Policy.

Items can be returned within 30 days of delivery. Returns should be sent to our warehouse facility.

For complete details and the return address, please visit our Return Policy page.

Once we receive and inspect your returned item at our warehouse, your refund will be processed.

Refunds typically appear on your original payment method within 7 business days.

Yes. We stand by the quality of our goods and provide a 30-day guarantee on all purchases.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, place a separate purchase for the new item.

Yes, we offer a cancellation window. Please contact us immediately if you need to cancel.

However, if the order has already been processed or dispatched from our warehouse, cancellation may not be possible.

You can reach our customer support team via the Contact Us page or by emailing us at support@zizella.com.

We are an online-only store. This business model allows us to save on overhead costs and pass those savings directly to you.

Yes, we accept bulk orders. Please contact our customer support team for a quote.

Zizella is operated by a UK-registered company. Our design and support teams are based remotely, while our products are shipped directly from our dedicated warehouse in China to ensure efficiency and competitive pricing.